Customer Service
Frequently Asked Questions
Orders & Shipping
Alright, let's dive into the timing whirlpool! Our aim is to have your goodies land at your Australian doorstep within a window of 5-12 Business Days. But here's the twist – the Postman's got moods, and some days, they're on fire, while others, they might be chillaxing on the beach.
So, brace yourself for the occasional shipping rollercoaster because delays are as common as seashells on the beach – and sometimes just as unpredictable.
And before you hit that order button, give your contact details a good once-over. We wouldn't want your tee adventure to turn into a wild goose chase!
Oh no, it's a classic case of "Oops, wrong shipping details!" Don't worry; we're here to play detective and help unravel this shipping mystery.
Now, here's the catch – time's a bit like a melting ice cream cone in the Australian sun. We've got a limited window to change the fate of your shipping adventure. So, as soon as you spot the detail goof-up, reach out to us straight away.
It's a bit like trying to negotiate with a stubborn council parking officer – a case-by-case situation. But fear not, we'll unleash our customer support superheroes and do everything in our power to make things right, ASAP!
Sadly, we can't whip up refunds or exchanges for those impromptu "Change of Mind" moments.
Well, we hate to break it to you, but our apparel are a bit camera-shy when it comes to international shipping right now.
But don't fret! We're working on their confidence, and who knows, they might just strut their stuff on the global runway in the future. Stay tuned for some Tourist Tees world domination!
A couple of steps to check:
- First, give your shipping confirmation email a thorough once-over. Sometimes, typos can lead your package on a wild adventure.
- Next, pop over to your local post office and channel your inner detective there. Your package might be enjoying a cup of tea with the postal crew.
- Finally, play the neighborly card! Knock on their doors and ask if your package decided to take an unexpected detour.
Remember, Sherlock, we're here to help crack the case and get your order safely in your hands!
Lucky you, you're living the dream!!
But fear not, Australia Post parcel collect has got your back.
Simply download the free Auspost app and follow the easy steps to get your parcel sent to one their 3,600 participating Post Offices across Australia.
We recommend giving yourself a comfy 2-week buffer for your tees to arrive at your chosen Auspost collection point. That way, you've got some wiggle room for any postman shenanigans or spontaneous adventures – and your tee will be right there waiting for you!
Returns
Our tees are tailor-made just for you, so no refunds or swaps for those "Oops, I changed my mind" moments. But if your tee arrives with a hiccup, we've got a 14-day return policy that's rarer than a travel influencer without a camera. Just keep your tee pristine, tags attached, and in its original packaging.
Ready to embark on this return quest or just wanna chat? Drop us a line at hello@touristtees.com.au.
Product
Yep, we've got a soft spot for Woop Woop too.
We release new designs every week! To stay in the loop, consider subscribing to our emails and giving us a follow on social media for the freshest prints around.
"Curious about our tee-printing magic? Well, behold the spell we cast! At Tourist Tees, all our apparel emerges like a genie from a lamp, thanks to a wizardry called DTG. This mystical method banishes the wicked curse of overproduction, often plaguing the fashion realm.
Our inks feature Kornit Water-based and NeoPigment inks, certified by Oeko-Tex™ . It's like clothing alchemy, making our tees friendly to both you and Mother Earth.
The world's heating up, and we're here with our little fire extinguisher. When we print on demand, we slash waste big time. It also means we're eagle-eyed with each order, so mix-ups are rarer than a unicorn sighting. Fewer returns, less waste – it's a no-brainer.
Sizing and Garment Care
You'll discover a size chart right alongside the size choices on each product page. Just follow the guidelines to nail down your ideal fit.
Here are a couple handy tip to nail that ideal fit:
1. Grab that beloved t-shirt of yours.
2. Bust out your measuring tape and channel your inner fashion scientist.
3. Finally, check our size chart and unveil the cosmic truth about your ideal tee size!
Still need answers?
We love hearing new questions!
You can reach out to us via email hello@touristtees.com.au or our contact form